Terms & Conditions

Trainee- Terms and Conditions

1. DEFINITIONS

1.1. In this Agreement the following expressions will have the following meanings unless

inconsistent with the context:

1.1.1.“ADI” means an Approved Driving Instructor;

1.1.2.“Charges” means the fees and charges payable to us in respect of the Services for Part

1, Part 2 and Part 3 Driving Instructor Training, 3rd Party Online resources, and any

DVSA Test and DVSA Licence fees;

1.1.3.“Designated Trainer” means the Designated Trainer you will be allocated from time to

time (the Designated Trainer allocated may change at any time during the duration of

this Agreement);

1.1.4.“Driving Instructor Training” means the training you will receive as a whole and the

individual elements therein including but not limited to written material, electronic

training resources and in-car training;

1.1.5. “DVSA” means the Driver and Vehicle Standards Agency;

1.1.6.“Part 1”, “Part 2”and “Part 3” means the relevant parts of the process specified by the

DVSA to be undertaken by persons wishing to qualify as an ADI, being Theory (Part 1);

Driving Ability (Part 2); and Instructional Ability (Part 3) and “Part” or “Parts” shall be

construed as meaning any one or more of these parts as appropriate;

1.1.7.“DVSA Licences” means the Licences issued by the DVSA which legally entitle you to

charge for delivering driving lessons and all other forms of driver training subject to the

terms of such Licences;

1.1.8.“DVSA Test Fees” means the fees paid to the DVSA for Part 1, Part 2 and Part 3 exams;

1.1.9.“Services” means the training and administration services which we provide to you

(including any of them or any part of them) under this Agreement;

1.1.10. “We/Us/Our/M4W” means My Four Wheels Limited (registered number 11791024)

whose registered office is at 16 Clifton Moor Business Village, York, YO30 4XG;

1.1.11. “You/Your” means the trainee receiving driver instructor training under the Terms

and Conditions of this Agreement.

1.1.12. The M4W Group means My Four Wheels Limited, together with any entity in which

My Four Wheels directly or indirectly has at least a 50% shareholding.

1.2. You may have other rights granted to you by law in addition to those set out in this

Agreement. This Agreement does not affect those other statutory rights granted by law.

2. DVSA APPROVAL AND PRE-CONDITIONS OF TRAINING

2.1. Our obligations under this Agreement will not apply until such time as you have had an

application to become an ADI approved by the DVSA.

2.2. You confirm that:

2.2.1. you do not have any criminal convictions, or you have had a check that has been

approved by the DVSA;

2.2.2. you hold a current and full UK driving licence with no more than 5 penalty points; and

2.2.3. you are at least 21 years old and have held a full UK driving licence for at least 3 years;

2.2.4. you are medically fit to drive and that your eyesight meets the DVSA test standard and

you will notify us of any change to your circumstances which cause any of these

statements in paragraphs 2.2.1 and 2.2.2 to be incorrect.

2.3. If any of the matters referred to in paragraph 2.2 above or any other information you

have provided to us in relation to this Agreement is, or becomes at any time, not

correct we may, by notice in writing to you, terminate this Agreement. If we terminate

this Agreement under this paragraph 2.3 we may retain all monies you have paid to us.

2.4. Where, at our discretion, we have agreed that we will provide the Services to you prior

to the DVSA approving your application to become an ADI and no such approval is

obtained from the DVSA, the refund rules set out in section 13 of this Agreement shall

apply according to the circumstances.

2.5. This Agreement must be signed and returned by you prior to any training materials or

Services being provided by us.

2.6. Full payment for your course, or a signed contract, deposit payment and signed

payment plan must be received by us prior to any training materials or Services being

provided.

3. CORE TRAINING

3.1. On or before the date of this Agreement, you will pay us in full or have paid your

deposit and signed your payment plan with My Four Wheels Limited. We will not be

obliged to provide you with any Part 1 training materials or Part 2 or Part 3 training until

the terms of this clause are met.

3.2. Once the conditions of Clause 3.1 are met and we have a signed copy of this

Agreement, the training course entitles you to;

3.2.1. Access to written training material, e-learning resources, DVDs and DVSA published

books to help you study for the Part 1, Part 2 and Part 3 tests;

3.2.2. A maximum of 8 hours of in-car training to help you prepare for your Part 2 test;

3.2.3. A minimum of 40 hours of in-car & classroom training to help you prepare for your

Part 3 test.

3.2.4. Administrative support

4. ADI EXAM PART 1 – THE THEORY TEST

4.1. The standards which you will need to achieve to pass Part 1 are specified by the DVSA.

In relation to Part 1 we will provide you with the following in order to assist you to

achieve those standards:

4.2. We will provide you with written and electronic training materials required to study for

Part 1.

4.3. We may provide you with advice as to whether and when, in our opinion, you are ready

to take your Part 1 test. However, if we recommend that you are ready to take your

Part 1 test, we do not give any guarantee that you will successfully pass such test.

4.4. You will be responsible for booking your Part 1 test. The fee for this is payable by you,

direct to the DVSA.

4.5. Should you need to re-sit your Part 1 test, you will be responsible for booking

subsequent attempts. The fee for this is payable by you, direct to the DVSA.

4.6. Upon your request, we may provide you with training in relation to Part 1 in addition to

that set out in paragraph 3.2.1 above. Any such additional training falls outside of this

Agreement and therefore we shall charge you for such additional training on behalf of

your Designated Trainer at a rate of £30 per hour. All additional training must be paid

for in advance to M4W and not to your Designated Trainer.

4.7. Upon passing Part 1 you will be invited to a series of Virtual Classroom Training sessions

(VCT's). These sessions are designed to lay the foundations for Part 3 while you

progress through Part 2. They also make up 20 of your 40 hours Part 3 training and

must be completed before you will receive any Part 3 in-car training. They will also

introduce you to the basics of Client Centred Learning, reduce the time it takes to

complete Part 3 training and increase your chance of successfully qualifying as a DVSA

Approved Driving Instructor.

5. ADI EXAM PART 2 – DRIVING ABILITY

5.1. Your Part 2 training will commence no sooner than the date you pass the Part 1 test

unless expressly agreed by M4W in writing. We are not obliged to provide Part 2

training until successful completion of Part 1.

5.2. The standards which you will need to achieve to pass Part 2 are specified by the DVSA.

In relation to Part 2 we will provide you with the following in order to assist you to

achieve those standards:

5.2.1.written training materials; and

5.2.2.in-car tuition in your vehicle by a suitably qualified and experienced Designated

Trainer. It is your responsibility to ensure your vehicle is appropriately taxed, insured

and meets current road safety standards. At the sole discretion of our Designated

Trainer, we may require you to use the Designated Trainer’s vehicle for your Part 2

training. There will be no additional charge if the Designated Trainer’s vehicle is used

for your Part 2 in-car training. If required by you and subject to availability, we may be

able to provide a vehicle for the purpose of taking your Part 2 test. In such cases, we

may charge you a £25 per day hire fee. You will be responsible for the collection and

return of the vehicle and use it solely for the purpose of taking the Part 2 test including

driving to and from the test centre and to and from the collection point. You will be

responsible for meeting any costs we incur as a result of any damage sustained to the

vehicle or any accident involving the vehicle whilst in your custody which is not met by

our insurance policy including any excess payment not covered by a claim. All car hire

fees must be paid by you to us in advance.

5.3. The maximum aggregate duration of the in-car tuition we are to provide you with

under paragraph 5.2.2 shall not exceed eight (8) hours. This may be on a 1-to-1, or 2-

to-1 basis, at our discretion.

5.4. You will be responsible for booking your Part 2 test. The fee for this is payable by you

direct to the DVSA. As at the date of this Agreement, the DVSA require you to have

passed your Part 2 and 3 tests within 2 years of passing your Part 1 test. It is your

responsibility to ensure that you arrange your Part 2 in-car tuition in a timely manner to

enable you to meet this requirement (or any variation to it).

5.5. We may provide you with advice as to whether and when, in our opinion, you are ready

to take your Part 2 test. However, if we recommend that you are ready to take your

Part 2 test, we do not give any guarantee that you will successfully pass such test.

5.6. Should you need to re-sit your Part 2 test, we will be responsible for booking

subsequent attempts. The fee for this is payable by you and must be paid to M4W prior

to booking. If you require the use of a vehicle for the purpose of re-sitting your Part 2

test, we may out our sole discretion provide you with a vehicle in accordance with

paragraph 5.2.2 above.

5.7. Upon your request, we may provide you with training in relation to Part 2 in addition to

that set-out in paragraph 3.2.2 above. Any additional training except that given under

Clause 4.8 falls outside of this Agreement and therefore we shall charge you for such

additional training on behalf of your Designated Trainer at a rate of £35 per hour. All

additional training must be paid for in advance to M4W and not to your Designated

Trainer.

5.8. You will need to advise us of the outcome of every Part 2 test attempt (whether you

have passed or failed), the date of the test and the overall score you achieved. Where

you have passed you must submit a copy of your DL25 Part 2 pass to us as soon as

possible on support@crm.myfourwheels.co.uk.

6. ADI EXAM PART 3 – INSTRUCTIONAL ABILITY

6.1. You may not commence any in-car training for Part 3 until you have passed Part 1 and

Part 2.

6.2. The standards which you will need to achieve to pass Part 3 are specified by the DVSA.

In relation to Part 3 we will provide you with the following in order to assist you to

achieve those standards:

6.3. written training materials; and

6.4. in-car tuition in your vehicle by a suitably qualified and experienced Designated Trainer.

It is your responsibility to ensure your vehicle is appropriately taxed, insured and meets

current road safety standards. At the sole discretion of our Designated Trainer, we may

require you to use the Designated Trainer’s vehicle for your Part 3 training. There will

be no additional charge if the Designated Trainer’s vehicle is used for your Part 3 in-car

training. If required by you and subject to availability, we may be able to provide a

vehicle for the purpose of taking your Part 3 test. In such cases, we may charge you a

£25 per day hire fee. You will be responsible for the collection and return of the vehicle

and use it solely for the purpose of taking the Part 3 including driving to and from the

test centre and to and from the collection point. You will be responsible for meeting any

costs we incur as a result of any damage sustained to the vehicle or any accident

involving the vehicle whilst in your custody which is not met by our insurance policy

including any excess payment not covered by a claim. All car hire fees must be paid by

you to us in advance.

6.5. The minimum aggregate duration of the in-car and classroom tuition we are to provide

you with under paragraph 3.2.3 shall not be less than 40 hours. This may be on a 1-to-1,

or 2-to-1 basis, which is at discretion of My Four Wheels.

6.6. We will be responsible for booking your Part 3 test. The fee for this is payable by you

and must be paid to M4W prior to booking.

6.7. As at the date of this Agreement, the DVSA require you to have successfully completed

the ADI qualifying process within 2 years of passing your Part 1 test. It is your

responsibility to ensure that you arrange your Part 3 in-car tuition in a timely manner to

enable you to meet this requirement (or any variation to it).

6.8. We may provide you with advice as to whether and when, in our opinion, you are ready

to take your Part 3 test. However, if we recommend that you are ready to take your

Part 3 test, we do not give any guarantee that you will successfully pass such test.

6.9. Should you need to re-sit your Part 3 test, you will be responsible for booking

subsequent attempts. The fee for this is payable by you directly to the DVSA. If you

require the use of a vehicle for the purpose of re-sitting your Part 3 test, we may out

our sole discretion provide you with a vehicle in accordance with paragraph 6.4 above.

6.10. Upon your request, we may provide you with training in relation to Part 3 in addition to

that set-out in paragraph 3.2.2 above. Any additional training except that given under

Clause 4.8 falls outside of this Agreement and therefore we shall charge you for such

additional training on behalf of your Designated Trainer at a rate of £35 per hour. All

additional training must be paid for in advance to us and not to your Designated Trainer.

You will need to advise us of the outcome of every Part 3 test attempt (whether you

have passed or failed), the date of the test and the overall score you achieved. Where

you have passed you must submit a copy of Part 3 pass to us as soon as possible on

6.11. support@crm.myfourwheels.co.uk.

7. DVSA TRAINEE LICENCE

7.1. Once you have passed your Part 2 exam and completed a minimum of 40 hours of

Part 3 training, you have the option of applying to the DVSA to go on to a Trainee

Licence.

7.2. If you decide to take out a Trainee Licence, you will need to pay the DVSA Trainee

Licence fee direct to the DVSA when making your Trainee Licence application online.

7.3. Trainee Licences are issued and controlled by the DVSA and it will be your sole

responsibility to adhere to the operating standards set out by the DVSA (you can see

these at the gov.uk website).

7.4. If you decide to take the Trainee Licence option, the DVSA stipulate as part of the terms

of the licence that;

You must take a minimum of twenty (20) additional hours of Part 3 tuition prior to

sitting your Part 3 exam. This additional training falls outside of this Agreement and

therefore we shall be entitled to charge you for such additional training on behalf of

your Designated Trainer. Please note: My Four Wheels contributes to the cost of this

additional training as part of your Trainee Licence Franchise.

8. DVSA FULLY QUALIFIED ADI LICENCE

8.1. Once you have passed your Part 3 exam, we will assist in your application for a Fully

Qualified ADI Licence.

8.2. You will have to pay the full DVSA ADI Licence fee on submission of your ADI Licence

application.

8.3. ADI Licences are issued and controlled by the DVSA and it will be your sole responsibility

to adhere to the operating standards set out by the DVSA (you can see these at the

gov.uk website).

9. MATERIALS AND TUITION

9.1. We will send the training materials to your nominated address. We will use reasonable

endeavours to send the training materials to you within 5 days after we receive from

you the fee for your Driving Instructor Training course. If we are unable to deliver the

training materials to you within 30 days, we will inform you and offer you a full refund.

9.2. If you cancel any in-car tuition on less than 72 hours’ notice such tuition shall count

towards the number of hours tuition specified in the appropriate paragraphs in

sections 3, 4, 6 and 7 of this Agreement. These session hours will be deducted from

your allowance.

9.3. If you fail to show for any pre-arranged training session without notifying your

Dedicated Trainer within 20 minutes from the agreed start time, the session will be

forfeit and the hours deducted from your allowance.

9.4. We will use reasonable endeavours to fulfil any in-car tuition you have booked.

9.5. In addition to the Services under this Agreement, we may provide suggestions on

operating a franchise including business skills and marketing advice. The information is

of a general nature, is not tailored and is not a substitute for professional advice. You

are recommended to obtain specific professional advice before you take any action. We

make no warranty of any kind with respect to the completeness or accuracy of the

information provided. We will not be liable to you for any actions taken or inactions as

a result of you relying on or in any way using information given relating to operating a

franchise and in no event shall we be liable to you for any damages resulting from

reliance on or use of this information.

9.6. We are under a legal duty to supply you with goods that are in conformity with your

contract with us.

10. TERMINATION

10.1. You may terminate this Agreement at any time provided we have received your

payment for all Services requested by you or provided by us under this Agreement.

10.2. You may terminate this Agreement if you fail any of the Part 1, Part 2 or Part 3 tests.

10.3. We may exercise our rights to terminate this Agreement in accordance with paragraph

2.3.

10.4. We may terminate this Agreement if you do not sit your Part 1 test on a least one

occasion within 6 months of the start of this Agreement.

10.5. From the date of this Agreement you have 24 months to complete the course. If you

do not complete the course within the 24-month timeframe any remaining or unused

training will be lost and no refund (either in part or in full) will be due to you.

11. YOUR RIGHT TO CANCEL

11.1. If you are a consumer (i.e. you are not purchasing either wholly or in part for your

business or you are not a business) you have the right, in addition to your other rights,

to cancel this Agreement within 14 days without giving reason and receive a full refund

of any payment you have made to us. To exercise the right to cancel you must inform us

of your decision to cancel this contract by phone, email or post within 14 days starting

with the day after the date stated on the letter that you receive in your pack including

this agreement (“Cooling Off Period”). To meet the cancellation deadline, it is sufficient

for you to send your communication concerning your exercise of the right to cancel

before the Cooling Off Period has expired.

11.2. In accordance with the Consumer Contracts (Information, Cancellation and Additional

Charges) Regulations 2013 if you have either:

11.2.1. agreed that any part of your training can start within the Cooling Off Period; or

11.2.2. accessed your electronic training material within the Cooling Off Period*; then your

right to cancel this Agreement and receive a full refund will end as soon as the training

starts or at the time you access your electronic training material.

11.2.3. If you choose to cancel within the cooling off period, then you must return any

written training materials we may have sent to you to us at the return address

provided when you received the written and electronic training materials. The training

materials must be in an unused condition and returned at your cost. We advise you to

ensure these materials are adequately insured during the return journey. We may

withhold reimbursement until we have received the training materials back or you

have supplied evidence of having sent back the training materials, whichever is the

earliest.

11.2.4. You shall send back the written and electronic training materials without undue

delay and in any event not later than 14 days from the day on which you communicate

your cancellation of this Agreement to us or when requested to do so by us, whichever

occurs later.

11.2.5. If you have not returned the training materials within 14 days of cancellation or

when requested by us to do so, whichever occurs later, we shall be entitled to recover

the materials from you and deduct from any refund due to you the costs of recovering

the materials.

11.2.6. If when the returned written and electronic training materials sent by you have been

received by us, they are discovered to have been used or damaged in any way we may

deduct up to £200 to cover the cost of ordering and replacing such materials, and a

contribution towards admin costs.

*By accessing the electronic training material during the Cooling Off Period you have provided us

with your express consent to start the training process prior the expiry of the Cooling Off Period and

thereby waiving any right to cancel and obtain a full refund.

12. REFUNDS ON CANCELLATION OF THIS AGREEMENT

12.1. The refund that you will be entitled to on cancellation of this Agreement will depend

on:

12.1.1. whether the Cooling Off Period has been waived or expired at the time of your

cancellation; and

12.1.2. whether we have been unable to provide you with the Services you purchased as set

out in this Agreement.

13. REFUND RULES

13.1. As the course you are purchasing is heavily subsidised and requires an up-front

investment from us, we will only offer refunds or part-refunds under the following

conditions:

13.1.1. you are within your Cooling Off Period and have not accessed any written or

electronic training material, received any training from our Designated Trainer or

received any administrative support from us. In this instance you will be entitled to a

full refund of all monies paid.

13.1.2. with the exception for reasons contained within section 2 of this Agreement, we

have been unable to supply all, or part of the Services purchased by you as detailed

below. In these cases, we will issue a part-refund as described:

13.1.3. If we are unable to provide the written and electronic training material required for

your training course but we are able to provide your in-car training for the Part 2 and

Part 3 tests then we will refund £50 to cover the cost of you purchasing your own

written and electronic training materials.

13.1.4. If we are unable to provide the initial in-car training for Part 2 as set out in 3.2.2 of

this Agreement we will refund the full course fee less a £50 administration charge and

the cost of any training material provided by us and not returned unused.

13.1.5. If we are unable to provide the initial in-car training for Part 3 as set out in 3.2.3 of

this Agreement we will refund 50% of all monies paid by you less a £50 administration

charge and the cost of any training material provided by us and not returned unused.

13.1.6. If we are unable to provide any or all of the Optional Modules you may have

purchased, we will refund the amount you paid for the applicable Optional Modules.

13.1.7. Note that any refund provided under the above will reflect any discount given at the

time of purchase.

13.1.8. Where a refund is owed, we will make the reimbursement using the same means of

payment as you used for the initial transaction, unless you have expressly agreed

otherwise; in any event, you will not incur any transaction fees as a result of the

reimbursement.

14. GENERAL

14.1. We are not liable for any death, loss or injury sustained by you during or after the

tuition unless such death, loss or injury is due to our negligence or breach of this

Agreement.

14.2. If we choose not to rely on any of our rights under this Agreement, this does not affect

our liability to rely on these same rights in future.

14.3. We may assign, hold on trust, licence or sub-contract all or any part of our rights or

obligations under this Agreement. In particular we may provide the Services (or any part of them) through third party driving instructors.

14.4. This Agreement is personal to you and you may not assign; hold on trust; licence; subcontract

or re-sell all or any of your rights or obligations under this Agreement without

our prior written consent.

14.5. No one else shall be able to enforce any of the terms of this Agreement.

14.6. By providing us with your personal data and contact details, you consent to the use of

that data and to being contacted by any ATB Group company by post, telephone, email,

SMS or other electronic means, to inform you about products and services which

it considers may be of interest to you. However, you can contact us in writing at any

time to suppress some or all ATB products at My Four Wheels Limited, 15 Clifton Moor

Business Village, James Nicolson Link, York, YO30 4XG.

14.7. This Agreement may not be varied unless that variation is in writing signed both by you

and on behalf of us.

14.8. Any notice in connection with this Agreement (including any complaints) must be in

writing addressed to Training Support Manager, My Four Wheels Limited, 16 Clifton

Moor Business Village, James Nicolson Link, York, YO30 4XG and will be duly served:

14.8.1. if delivered by hand, when left at the proper address for service;

14.8.2. if given or made by first class post or special delivery post, 48 hours after being

posted or in the case of airmail 14 days after being posted excluding days other than

business days.

14.8.3. This Agreement shall be construed in accordance with the Laws of England and shall

be subject to the exclusive jurisdiction of the English Courts.

14.8.4. This Agreement sets out the entire agreement and understanding of the parties and

is in substitution of any previous written or oral agreement between the parties.

15. Eligibility for a Franchise

15.1. Once you have completed your Driving Instructor Training with My Four Wheels

Limited, you can choose to apply for a franchised position as an ADI with us. We

guarantee to offer you a Franchised position. This trial will be subject to the Terms and

Conditions of our Standard Franchise Agreement (copy available on request). Your

application will be subject to our usual checks for all new joiners, including credit check,

valid ADI licence, valid driving licence and criminal record check (now called a “DBS”

check). You will need to sign a new contract at that stage, if successful.

Learner - Terms and Conditions

Your Instructor is a Self Employed Franchisee (‘Your Instructor’) of My Four Wheels Limited (‘My Four Wheels’, ‘we’, ‘us’, ‘our’).

My Four Wheels acts as an agent for your instructor in receiving your payment for driving tuition other than payments made directly by you to your instructor. Where My Four Wheels makes any bookings with, or supplies any information or documentation to you, or processes any payments for your lessons, then we act as the agent for your instructor. The contract for driving tuition is solely between you and your instructor.

Qualifications

The Driving & Vehicle Standards Agency is the government body that examines, licences and controls the standards of all driving instructors in the UK. Your My Four Wheels instructor is examined, licenced and regularly checked by the DVSA. My Four Wheels Instructors strive to deliver the highest quality of service and training. If you have any questions or doubts about your training, please contact your Instructor or the Office without delay to discuss them.

General Conduct

Your My Four Wheels Instructor is bound by a professional code of conduct, which ensures that all My Four Wheels instructors will be polite, tidy and will not smoke in the vehicle, they will also refrain from using a mobile telephone during a lesson. They will behave in a professional and ethical manner at all times.

You are requested not to smoke or use a mobile telephone during lessons and are required to behave in a manner that does not provoke or intimidate the instructor. Aggressive or violent behaviour, either physical or verbal, will not be tolerated and all future lessons will be cancelled and tuition with My Four Wheels will cease with immediate effect. In this event any monies that have been prepaid by the pupil will not be refunded.

Lessons

Following the submission of your contact details by My Four Wheels to your instructor and after the instructor has contacted you in the first instance and provided his contact details, it is the responsibility of you and your instructor for agreeing all matters relating to timing, location and duration of individual lessons.

Your Instructor may Issue you with an appointment card. It is your responsibility to ensure it is presented to the Instructor on each lesson so that scheduled appointments can be detailed. It is important that you keep this card safe, In the event of a dispute we will request sight of this card so that we can retrieve information from it to assist in a complaint situation. If you have a break in tuition for any reason it is the responsibility of you, “the pupil” to make contact with your Instructor to reschedule any future appointments. If you are unable to contact your instructor, you should in the first instance notify the office of any difficulty.

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any loss, of a valid provisional driving licence.

Cancellation of Lessons

If you wish to cancel or rearrange a lesson, a minimum of 24hrs prior notice must be given by you. If your instructor cancels a lesson without giving this minimum period of notice your instructor shall be responsible for rearranging the lesson.

Cancellations by you must be made direct by you in the first instance by contacting the instructor, If the call cannot be taken, a voicemail message should be left so that the instructor can return your call. If you are unable to contact him/her, notification should be in the second instance by contacting the My Four Wheels office during normal office hours. Please note that calls to My Four Wheels out of office hours that are diverted to a messaging service will not be acted upon until the first available working day. You should ensure sufficient notification time is given to take this situation into consideration. My Four Wheels takes no responsibility for notifications that are not received in this situation.

If you do not give the required 24-hour notice period for cancellation of lesson (s) you will be charged for the lesson(s) concerned at standard rate. Please note that where discounted lessons have been arranged, the discounted rate will not be granted for reimbursement to the instructor, and he/she reserve the right for no further lessons to take place until this debt is paid.

In the event that you wish to cancel and or move the date of your practical driving test, the DVSA stipulates that you give 3 clear days’ notice, this means that you may/will lose your DVSA test fee.

Please note:- the following discounted courses are non – refundable should you make cancellation.

Intensive / Fast Pass Courses
4 for £xx
Any Special Offer course that is rated less than Standard Rate

Payments

You must pay for any tuition before tuition commences by using one of the following methods:

Payment by credit or debit card to My Four Wheels by telephone to our company office.
Payment by credit or debit card for a voucher provided by My Four Wheels.
Payment by cash or cheque direct to your instructor (any cheque must be made payable direct to your instructor)
Funds paid to your instructor or My Four Wheels for any product or service, must be used within 12 months of payment date, after which they will be forfeit.

Price Changes

The cost of prepaid tuition is based on the lesson price in force at the time of booking, and the rate will be honoured for a period of up to 6 months, however where prices are increased and subsequent lessons are scheduled and or booked they will be charged at the new rate.

My Four Wheels reserve the right to make price increases at any point during the financial year as a result increases in business running costs.

Price changes will also be made in the following circumstances:

Where you have moved postcode area and requested reallocation to another instructor because your current instructor does not cover your new postcode area, you will be required to cover any difference in the hourly rate between those instructors where your new instructor charges a higher hourly rate.
Where you have requested to switch instructors within the same postcode area and your new instructor charges a higher hourly rate than your previous instructor, you will be required to pay the difference in the hourly rate than your previous instructor
If you make a change from manual to a vehicle with automatic (transmission) tuition, you will be asked to pay the supplement higher value

Vehicle

Your My Four Wheels Instructor will make available for use a vehicle to facilitate your lessons. The vehicle will be properly insured for this purpose and will be made available for your practical driving test. The car is fitted with dual controls, is correctly maintained, and kept clean and tidy at all times. On occasion it will be necessary to change the vehicle that has been assigned to you, this could be as a result of a breakdown, maintenance or safety issue, In this event My Four Wheels, reserves the right to change the vehicle at any time.

Tuition

Tuition is only available to persons who meet the following criteria:

Aged 17 or over
Holds a valid UK provisional driving licence; and is legally entitled to drive in the UK
Satisfies the minimum eyesight requirement

4 hours for £xx Offers

The FIRST 4 hours for £xx introductory offer is for new customers only and is booked by paying the discounted rate for all 4 hours in advance. The 4 hours for £xx deal offers a paid 2 hour lesson to start, with the other 2 hours saved and delivered for free on the day of your practical driving test. In between a minimum of ten lesson must be taken at our Standard Rates.

Please Note: My Four Wheels reserves the right to withdraw Special Offers or Discounted Lessons at any time.

Fast Pass / Intensive Courses

After booking and paying for your course, you have 7 days (cooling off period) to change your mind. Should you do so, a full refund will be made, unless your course is due to commence within 4 weeks of the booking date or unless you have already taken some of the tuition hours.

Please note that due to the nature of these courses, we have a strict cancellation policy. A course may be booked by leaving a deposit. Full payment of your course must be made to the office a minimum of two weeks prior to course commencement.

If you choose to cancel a course, the following apply:

If you cancel with 30 days or more prior notice – a full refund will be given
If you cancel with between 14 and 29 days prior notice – a 50% refund will be given
If you cancel with less than 14 days prior notice – no refund will be given (you will pay in full)

Course payments are taken by My Four Wheels on behalf of our self-employed driving instructors. We will book and pay the instructors and driving tests on your behalf.

Test Bookings

My Four Wheels provides a test booking service please note the following:

If you book your own Theory or Practical driving test, My Four Wheels will not be involved in arranging any cancellations or changes to those bookings. You are responsible for notifying your instructor of any test bookings that you have made, and it is your responsibility to ensure that your instructor is able to provide his services and vehicle for that booking.

My Four Wheels will not arrange to collect and transport you to any Theory Tests, it is your responsibility to make your own arrangements to attend.

Should you need to cancel or move a test date you must give the required 3 days’ notice otherwise you will lose the right for refund or transfer value with the DVSA. You must notify your instructor of your intention.

You are responsible for informing My Four Wheels Limited of any dates or times that a test cannot be taken prior to a test being booked on your behalf.

You will be notified by your instructor when he/she feels that you are ready for test, and you should therefore resist the temptation to book a practical driving test until such time as your instructor is confident of your ability and is confident that you are safe to do so.

Test Booking Fees will not be refunded

Whilst we will notify you of test bookings by email, My Four Wheels does not take responsibility for failed email notifications or incorrect email addresses. It is your responsibility to contact our office periodically to check on test bookings.

Refund Policy & Warranties

You are entitled to cancel your prepaid tuition at any time (for the provision relating to the cancellation of individual lessons please see (‘Cancellation of lessons’). If you have not taken any lesson (s) at the time of cancellation you will be entitled to a full refund of any amounts paid to My Four Wheels, subject to the points below.

If you have taken any lesson(s) at the time of cancellation you will not be eligible for a refund on any lesson(s) taken

Where it is possible to do so, we will make refund to you using the same method you used to pay us for your lessons when you made the payment. If for any reason we are unable to do this, we reserve the right to refund you by any other method we deem appropriate.

We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Merchant Operations for card collection facilities.

Refunds may take up to 10 working days to reach your account.

If you have paid using a prepaid voucher purchased directly from My Four Wheels, we will not be able to proceed with any refund after redemption of the voucher.

If you have paid using a voucher from an external scheme to which we have agreed to participate, and if it has not been redeemed, any refund requested must be made direct to the originating source, My Four Wheels will not make refunds for these vouchers. eg. ‘Wowcher, Groupon etc.

Please Note: No Refund will made after 12 months has lapsed from the date payment has been received for any lesson type.

Limitation of Liability

Your Instructor and My Four Wheels are not liable to you for any loss or damage caused, where and to the extent that:

There is no breach of any legal duty owed to you by the relevant person or body

Such loss or damage is not a reasonably foreseeable result of such a breech

Any such loss or damage, or increase in the same, results from any breach or omission by you

Any such loss or damage results from circumstances of matters outside of the reasonable control of the relevant person or body

Your Instructor, My Four Wheels shall not, in any event be liable for losses relating to any business interests you may have included, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.

You are reminded that My Four Wheels is not party to the contract for driving tuition itself, which is between you and your instructor. This does not affect any liability that My Four Wheels may have for any loss or damage you may incur which is directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you.

Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.

Insurance

Your Instructor will carry the appropriate motor insurance, should you be involved in a collision

Transferability of Lessons

You cannot sell or transfer lessons which have been purchased in your name to another person

Data Protection

Any Personal Data you provide will be held securely and in accordance with the Data Protection Act 1998. My Four Wheels will only use the data that you provide to us to pass to a Self-Employed Driving Instructor that is a Franchisee or 3rd Party Associate Instructor or to facilitate the booking of Driving Tests with the DVSA. We will however supply your details to any police authority or fraud investigation team should we legally required to do so. We may contact you to advise you of special offers from time to time, however we will not pass your details to any third parties without your consent.

Complaints Procedure

If you have any concerns or complaints, these should be placed in writing. If you have a complaint regarding your Instructor, you should in the first instance discuss any issues that you have with your Instructor. If the Instructor is unable to resolve any dispute or matter of dissatisfaction, then in the second instance your complaint may be escalated by placing the complaint in writing to:

My Four Wheels Limited
16 Clifton Moor Business Village,
James Nicolson Link,
York, YO30 4XG
Tel: 01904 696453

A member of our Customer Care Team will respond to your written complaint within 5 working days.