My Four Wheels Privacy Policy (Updated June 2025)
This document explains how My Four Wheels Limited (“we”, “our”, “us”) processes your personally identifiable information (“Your Information”) when you use any of our apps or websites, whether you are a driving instructor, learner driver, or visitor.
If you have any queries about how we use Your Information or have a complaint, please contact us at info@myfourwheels.co.uk
.
Data Controller:
My Four Wheels Limited
Clifton Moor Business Village
16 James Nicolson Link
York YO30 4XG
GENERAL DATA PROTECTION REGULATIONS
Where personal information is provided by you as part of a subscription service, product enquiry, or other engagement, that information is held in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
WHY DO WE NEED TO OBTAIN PERSONAL INFORMATION ABOUT YOU?
We collect and use Your Information to:
- Recognise which products or services you have purchased or enquired about
- Deliver our driver training and road safety services
- Comply with legal, regulatory, and contractual obligations
Where this data is collected, it will only be used lawfully to deliver services or products you have enquired about or purchased.
WHAT INFORMATION DO WE COLLECT?
We may collect:
- Full name (first, middle, last)
- Postal address
- Email address
- Telephone number
- Driving licence details
- Date of birth
- DVSA registration details
- CRB/DBS check information
We may also use this information to contact you and manage your relationship with us.
LEGAL BASES FOR PROCESSING
We process your information under the following legal bases:
- Contractual necessity: to deliver the services or products you have requested or purchased
- Legal obligation: to comply with laws, regulations, and financial record-keeping requirements
- Legitimate interests: to communicate with you about products or services we believe will benefit you, unless you opt out
- Consent: for certain marketing or promotional activities, where required
You have the right to withdraw your consent at any time.
WHAT WILL WE DO WITH THIS INFORMATION?
Your Information will be:
- Used only in line with UK GDPR guidelines
- Used to deliver the services or products you have purchased or enquired about
- Used to introduce you to other My Four Wheels or third-party products or services that may benefit you (you may opt out of these communications at any time)
We may share your information with third-party providers who help us deliver services, always ensuring they comply with this policy and UK GDPR.
WILL WE PASS YOUR INFORMATION TO THIRD PARTIES?
In order to fulfil our contractual obligations, we may share your information with:
- Franchise providers
- Insurance providers
- Other third-party partners essential for delivering services you have purchased or enquired about
We ensure all third-party providers comply with UK GDPR. We will not sell your data to unaffiliated parties.
International Transfers:
We do not generally transfer your data outside the UK. If we do, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your information.
DATA RETENTION
We retain Your Information only as long as necessary, typically no longer than seven years, to comply with our legal, financial, and service obligations. This includes accounting, tax, and training requirements.
Call Recordings:
We record certain inbound and outbound calls for training, monitoring, and quality purposes. These recordings are stored securely and automatically deleted after six months, unless required for an ongoing investigation, dispute, or legal obligation.
HOW WILL YOU USE MY INFORMATION?
We use Your Information only to:
- Deliver the services/products you have purchased/enquired about
- Offer you relevant additional services (with appropriate consent or legitimate interest)
- Improve and administer our products and services
All data is stored securely on our own servers, protected by SSL certificates and access controls. Staff access is restricted and follows strict internal data protection guidelines.
ACCESSING AND UPDATING YOUR INFORMATION
You have the right to:
- Access the personal information we hold about you
- Request corrections, updates, or deletions (subject to legal and contractual exceptions)
- Object to processing in certain circumstances
- Request data portability where applicable
To exercise these rights, please email us at info@myfourwheels.co.uk
. We will respond within one month as required by UK GDPR. If we cannot comply with your request, we will explain why and inform you of your right to complain to the Information Commissioner’s Office (ICO).
COOKIES AND ANALYTICS
We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our websites. These tools collect:
- IP address
- Browser type
- Operating system
- Site usage patterns
We use this data to improve our site and services. You can adjust your browser settings to control cookie preferences or opt out of analytics by visiting Google’s opt-out page.
CHILDREN’S PRIVACY
We do not knowingly collect data from children under 13 without parental consent. If we discover we have collected such information, we will delete it promptly.
SECURITY
We protect Your Information through:
- Password-protected systems
- Secure servers with SSL encryption
- Access controls for staff
- Physical security measures for any paper records
All staff and IT providers comply with our data protection policy.
PRIVACY COMPLIANCE
This privacy policy complies with the UK GDPR and the Data Protection Act 2018. We regularly review and update this policy to remain compliant.
